Customer Relationship Management
Implementing CRM solutions using proven platforms and customizing them to improve citizen engagement and service delivery.
Government agencies that lack a CRM system can face several challenges.
Service Inefficiencies
Inefficient and un-personalized services delivery including delays in response times, inconsistent/incomplete services execution and difficulty tracking service requests or complaints.
Citizen Disengagement
Effectively managing citizen relationships because of missed follow ups or unresolved issues, communication inconsistencies or reduced trust in the government’s ability to respond effectively.
Performance Tracking
Struggling to track key performance indicators (KPIs) like response times, resolutions rates and citizen satisfaction.
Data Fragmentation
Experiencing siloed data, security and compliance risk exposure, and difficulty scaling operations.
Delivering a Modern, AI-powered CRM for Efficient, Secure Government Operations
A CRM delivered in conjunction with Fedstack to your government agency can let you better understand and service the needs of constituents, increase operational efficiencies, and foster trust in your institution. Let Fedstack help your agency or institution meet the future of government with a modern, flexible and secure CRM that is powered AI. We can modernize government services and increase operational efficiencies with automation. Unify and harmonize data on a compliance-enabled cloud and innovate faster with a low code application platform for government.
Our experts can implement a CRM specifically tailored to meet your agency/institutional needs while also managing interactions and relationships with the public and stakeholders alike. Purposefully designing it for use in the public sector, employing both business process automation and AI to modernize government processes and help organize, automate, and orchestrate those processes related to public engagement, outreach, and government service delivery.
Our Government CRM services look to deliver a solution that better organizes citizen data, enhances communications, improves overall case management and tracking, augments analytics and KPIs reporting, adds personalization capabilities, automates business processes, boosts interdepartmental collaboration, enables remote access and expands security and compliance coverage.
Technologies and Partners We Leverage for CRM Solution Delivery
Fedstack collaborates with leading technologies to help federal agencies and institutions realize the value of customer (constituent) relationship management. By leveraging proven platforms like Salesforce and Workday, we enable our federal clients to operate more efficiently, deliver personalized experiences and better connect the data on citizens.
Why Fedstack for CRM Services?
From selection and implementation to customization and optimization, our team has a tremendous amount experience when it comes to helping government agencies and institutions with CRMs.
Proven CRM Expertise
Bring specialized expertise in configuring and deploying CRM solutions that meet these specific needs and standards such as managing citizen services, handling sensitive data, or complying with federal regulations.
Change Management
Help manage change by developing training programs, providing support resources, and ensuring users understand how to use the CRM system effectively to boost adoption rates.
Data Migration Expertise
Have the experience needed to migrate historical data securely and efficiently while ensuring that the new CRM system integrates seamlessly with existing (even legacy) systems and databases.
Regulatory Compliance
Ensure that CRM implementations adhere to strict regulations, such as the Federal Information Security Modernization Act (FISMA) and NIST guidelines, especially when handling personally identifiable information (PII), reducing risks related to security and compliance.
System Customization
Help customize the CRM system to accommodate distinct processes and workflows for interacting with citizens, other agencies, and stakeholders, ensuring the system supports the agency’s operational goals and enhances service delivery.
Ongoing Optimization
Provide continuous support to optimize CRM performance, automate processes, and improve efficiency. Also offer performance monitoring services and guidance on CRM best practices, helping agencies maximize the system’s effectiveness and align it with evolving mission objectives.
Get In Touch and Let’s Get Started
Is your federal government agency looking to improve its relationship with constituents, connect siloed data while still maintaining security and regulatory compliance, track KPIs for services delivery, resolution rates and satisfaction, and/or overcome any other challenges that you are currently experiencing related to relationship management with citizens? Complete the form and take the first step to resolving your issues.