The Department of Veterans Affairs (VA) is modernizing GI Bill capabilities into a single digital platform, streamlining claims processing and customer service while reducing inefficiencies from multiple legacy systems.
As part of the Digital GI Bill Delivery Program, Fedstack supports the VA by automating education benefits processing and enhancing user experience. Our full-stack DevOps experts provide production support, system monitoring, troubleshooting, and workflow integration for Chapter 33 LTS and Enrollment Manager. Additionally, Fedstack ensures code quality and security compliance, helping the VA deliver a more efficient, secure, and accessible education benefits platform.
The Challenge:
- Over two dozen legacy IT systems required transformation to improve speed and accuracy.
- Complex approval processes and multiple stakeholders made system updates and change requests challenging.
- Inconsistent infrastructure across environments led to inefficiencies in troubleshooting and support.
- Manual processing delays highlighted the need for automation to enhance claims accuracy and response times.
Training Overview
- Python
- Linux Scripting
- Docker
- Jenkins
- Kubernetes
- AWS
- Terraform
- Ansible
The Outcome
Fedstack’s automation efforts improved claims accuracy, reduced processing time, and enhanced system reliability, allowing the VA to better serve veterans. The team streamlined workflows, eliminating manual errors and optimizing benefit distribution.
To prevent processing issues, Fedstack automated error detection and resolution, customized the Request Tracker for better stakeholder communication, and executed a large-scale production release. Standardizing configurations and enhancing collaboration tools like JIRA and Confluence improved change management and system transparency, ensuring a more efficient and responsive benefits platform.
